This Privacy Policy applies to all services and platforms operated by Mostplay Casino. By using our services, you are considered to have accepted this policy. Please read it carefully.
1 Introduction & Applicability
Mostplay Casino takes your privacy seriously. This Privacy Policy explains in detail what information we collect, why we collect it, how it is stored and protected, and what rights you have over your data.
This policy applies equally to the Mostplay Casino website, mobile app, and all other digital platforms. Please read this Privacy Policy in full before using our services.
- This policy is drafted in accordance with applicable data protection laws in Bangladesh.
- Any changes to the policy will be announced on the website with an updated effective date.
- We do not collect data from anyone under the age of 18.
- For any questions, contact us at support@mostplaycasino.ws.
2 What Data We Collect
Mostplay Casino collects your information in several ways. Each of these is outlined in detail below.
2.1 Information Collected at Registration
- Full name and date of birth.
- Email address and mobile number.
- Residential address and nationality.
- Password (stored in encrypted form and never visible to anyone).
2.2 Information Collected During KYC Verification
- A copy of your national ID card or passport.
- Proof of address documents (utility bill, bank statement, etc.).
- Mobile banking account details.
2.3 Automatically Collected Information
- IP address and device type.
- Browser type and operating system.
- Time spent on the platform and pages visited.
- Logs of betting and gaming activity.
- Information collected through cookies and similar tracking technologies.
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information | Account Management | 5 years after account closure |
| KYC Documents | Legal Obligations | 5 years after account closure |
| Transaction Information | Financial Security | 7 Years |
| Log & Cookie Data | Service Improvement | 13 months |
| Marketing Preferences | Contact | Until consent is withdrawn |
3 Purpose of Data Use
Mostplay Casino uses your data solely for defined purposes. We never use your information for anything unnecessary.
- To create, manage, and secure your account.
- To process deposits, withdrawals, and other financial transactions.
- For KYC verification and fraud prevention.
- To provide customer support and technical assistance.
- To send you promotional offers and updates with your consent.
- To improve platform services and fix bugs.
- To comply with applicable laws and meet regulatory requirements.
- To promote responsible gaming and identify problematic behavior.
We never sell your data. Information is shared with third parties only to operate our services, and confidentiality agreements are in place with each of them.
4 Data Sharing & Third Parties
Mostplay Casino may share your information with third parties in limited circumstances. In each case, there is a clear reason and appropriate safeguards in place.
4.1 Service Providers
We work with trusted third parties for payment processing, KYC verification, and technical infrastructure. These parties receive only the data needed for their specific role and are not permitted to use it for any other purpose.
4.2 Legal Obligations
Where required by court order, government directive, or financial crime investigation, we are obligated to share information with the relevant authorities. In such cases, we will make every effort to keep you informed.
4.3 Never Shared
- To advertisers or marketing companies.
- On competing platforms.
- Sale to any third party for financial gain.
- For marketing purposes without your explicit consent.
If money laundering or terrorist financing is suspected, Mostplay Casino is legally required to notify the relevant authorities. This is a legal obligation, not a violation of your privacy.
5 Cookie Policy
Mostplay Casino's website and app use cookies. Cookies are small text files stored in your browser that help us improve the quality of our services.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences such as language and settings.
- Analytical Cookies: Helps analyze platform usage.
- Marketing Cookies: To show you relevant offers with your consent.
You can disable non-essential cookies through your browser settings, though doing so may affect the functionality of certain features.
6 Data Protection Measures
Mostplay Casino uses industry-leading technical and organizational measures to keep your data secure.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Stored data is protected using encryption.
- Only authorized personnel have access to specific data.
- Regular security audits and penetration tests are conducted.
- In the event of a data breach, affected users will be notified within 72 hours.
- Staff receive regular privacy and data protection training.
In the event of a data breach, Mostplay Casino will respond immediately and notify affected users directly.
7 Your Rights
Under Mostplay Casino's Privacy Policy, you have a number of important rights. We respect these rights in full.
Right to Access Your Information
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Withdraw Consent
You can withdraw your consent to marketing or optional data use at any time.
To exercise these rights support@mostplaycasino.ws. We will respond within 30 days.
8 Protection of Minors' Data
Mostplay Casino's services are intended for users aged 18 and above. We do not knowingly collect data from minors.
- Age verification is carried out at the time of registration.
- Any account identified as belonging to a minor is closed immediately.
- Any collected data is permanently deleted.
- Parents who have concerns are welcome to contact us.
9 Policy Updates
Mostplay Casino may update this Privacy Policy as needed. If changes are made, we will notify you through the following methods.
- A notice will be published on the website.
- Notifications about updates will be sent to your registered email.
- The "Last Updated" date at the top of the page will be revised accordingly.
- Significant changes may require renewed consent.
Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy.
10 Contact
Contact us for any privacy-related questions, requests, or complaints.
- Email: support@mostplaycasino.ws
- Response time: typically within 24–72 hours.
- Data deletion or correction requests are processed within 30 days.
- Support Available: 24/7
When submitting a privacy-related request, please send it from your registered email address and clearly state the nature of your request.